Technical Services

All our engineers provides proactive system support and tailored technical expertise to maintain system availability based on your service level agreements. You have peace of mind that your on-site engineer will use their expertise to help drive success in your business.

a business continuity solution, capital cost containment and maximum system availability. We provide you with full access to our industry leading help desk & engineering team. Our team then takes a preventative approach to your IT support by performing constant and consistent checks across all of your businesses infrastructure components that are vital to your business. This is done via our Managed Support Plans for a fixed monthly fee, so you are guaranteed no surprises in terms of your budget.

All the following benefits are included as standard:

• Remote Technical Support: Instant remote desktop support using the very latest technologies.
• Fully Managed Email Services: Email where and when you want it including all mobile phone platforms.
• Onsite IT Support: Engineers available on a scheduled or full-time basis.
• Automated Online Backups: All critical data on key systems are backed up in real time.
• Realtime System Monitoring: All critical systems and devices are monitored on a 24 hours 7 day basis.
• Anti-Virus & Spam Protection: Protects your servers / desktops and greatly reduces spam Email.
• Web Content Filtering: Blocks social-networking and time wasting sites. Reduce malware related downtime.
• Managed Disaster Recovery: When disaster strikes we can have you up and running in no time.

broadband connections. Our engineers are available both remotely and onsite depending on your requirements. 

Remote Support

We have invested in state of the art Remote Support technologies that allows for a full 24/7 remote support of Windows PCs / Servers and Macs. We can also provide remote capabilities to support iPhones/Smartphones for any businesses dependent on a mobile workforce.

Onsite Support

We proactively monitor, manage and support your infrastructure allowing you to concentrate solely on guiding your business through these challenging times. Our ‘Managed Services’ platform allows us take responsibility for the day to day operations of your network infrastructure. 

Managed Support Plans

We deliver a simple and practical approach to businesses wishing to obtain their very own IT Department. Providing your business with full access to our industry leading help desk & engineering team. 

time coordinating IT support services. And a single focal point may help to help hasten recovery from and to potentially prevent the occurrence of outages. With multivendor hardware and software components support under a simplified contract structure, we can help you meet service level expectations and can act as a trusted advisor to your IT organization.

opportunities for our employees.Helping us to become familiar with our clients businesses practices, and using our talents to identify areas of improvement.

avoid). Rely on our Managed Network and System Monitoring service to proactively monitor, alert, and recover your critical servers and infrastructure equipment.

Complete System Monitoring

Our service items include up time monitoring on critical servers, databases and infrastructure equipment availability, and responsiveness. Additionally, we monitor performance quality of the following:

• Microsoft Windows platforms.
• Linux platforms.
• Mail servers.
• Database servers.
• Hewlett Packard (HP) servers
• Dell PowerEdge servers etc, SAN storage & networking equipment
• Cisco&® routers & firewalls
• Sonicwall&® SSL & firewalls
• Networks router & switches
• APC back-up power protection systems
• Memory, bandwidth, disk space, CPU & battery

We receive system alerts in real time:

Our alert system and personnel can help you avoid costly downtime by immediately alerting the right people when:

• Quality of service degrades
• A predefined content pattern is identified
• Thresholds are exceeded
• Failures occur

• Remote Technical Support: Instant remote desktop support for GP staff.
• Fully Managed Email Services: Email where and when you want it including all mobile phone platforms.
• Onsite IT Support: Engineers available on a scheduled or full-time basis.
• Automated Online Backups: All critical patient related data on key systems are backed up in real time.
• Realtime System Monitoring: All critical systems and devices are monitored on 24 hours 7 day basis.